Joined: Sep 30, 2012
Posts: 934
Location: Vancouver, BC
Posted:
Fri Jun 12, 2020 10:59 pm
I see you guys get replies from Lee and Sandy. Every time I send an email, I never get a reply. I sent an email requesting mini overviews for the last mail-in and did not get a reply. I sent three or four emails about strategy mistakes and only got one reply. To be fair, the mistakes were made in consecutive turns. I don't know if they saw the problem. Is there some super-secret email I don't know about? Are they "busy"?
_________________ The Chosen DM-8
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Stik ArchMaster Poster
Joined: May 06, 2003
Posts: 2514
Location: Frozen Tundra of North Dakota
Posted:
Sat Jun 13, 2020 6:58 am
I don't think so. They may be stretched a bit thin, there's been a few mistakes lately. Ads not updated in 21, a fight not sent with the rest. But I almost always get a reply pretty fast from Lee if I email her about something. Not sure if you're using the right addresses that they check? I don't think they check the "customer service" email constantly.
Joined: Sep 30, 2012
Posts: 934
Location: Vancouver, BC
Posted:
Sat Jun 13, 2020 8:14 pm
Stik wrote:
I don't think so. They may be stretched a bit thin, there's been a few mistakes lately. Ads not updated in 21, a fight not sent with the rest. But I almost always get a reply pretty fast from Lee if I email her about something. Not sure if you're using the right addresses that they check? I don't think they check the "customer service" email constantly.
I am not using that one. I will try again for my overviews.
Maybe I will not be in the Blood Games. It is more reliable to fax in my roll-ups and such. But if they are not answering, maybe I will just ignore it. There go a bunch a of easy wins for you guys.
Thanks.
_________________ The Chosen DM-8
Lords of Discipline DM-28 (inactive)
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Managerr ArchMaster Poster
Joined: Jul 12, 2002
Posts: 4285
Location: Omaha
Posted:
Sat Jun 13, 2020 8:20 pm
Try sending a message in text format only, no html.
They also have a super aggressive spam filter I'm told. Crap there's a phrase you're supposed to put in your email to avoid the spam filter--maybe someone knows what it is...
Joined: Aug 26, 2003
Posts: 147
Location: Rocanis, Alastari
Posted:
Mon Jun 15, 2020 5:39 am
Hi Longshot,
Yes, Hal can be particular when it comes to e-mails. I know when sending in a spotlight or personal ads, I always, always, use the following in the subject line.
team spotlight for DM 100
personal ads for DM 100
Yes, the 't' and 'p' at the beginning has-to-be lower case. If it's upper case, he gets all wOnKy.
Joined: Jun 19, 2014
Posts: 121
Location: Livermore, CA
Posted:
Mon Jun 15, 2020 1:14 pm
Longshot wrote:
I see you guys get replies from Lee and Sandy. Every time I send an email, I never get a reply. I sent an email requesting mini overviews for the last mail-in and did not get a reply. I sent three or four emails about strategy mistakes and only got one reply. To be fair, the mistakes were made in consecutive turns. I don't know if they saw the problem. Is there some super-secret email I don't know about? Are they "busy"?
I use the csr@reality.com email and generally get a reply, depending on the subject. GMail pings me after 3 days if they haven't replied, and I just send in again, although honestly that rarely happens.
Lately, I've started sending to Sandy@reality.com M-F during daytime hours, and Lee@reality.com after 5 PM and that seems to help. Purely anecdotal, but it makes me feel better!
RR
Vladimer Advanced Expert Poster
Joined: Jul 15, 2014
Posts: 192
Posted:
Mon Jun 15, 2020 6:01 pm
Occam's razor.
Longshot Grandmaster Poster
Joined: Sep 30, 2012
Posts: 934
Location: Vancouver, BC
Posted:
Thu Jun 18, 2020 7:33 pm
Thanks, everyone. I have used the reality email addresses. Maybe Vlad is right.
_________________ The Chosen DM-8
Lords of Discipline DM-28 (inactive)
The Family DM-99
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Brony Cringe DM-99
Assurnasirbanipal ArchMaster Poster
Joined: Oct 21, 2002
Posts: 1769
Location: San Jose, CA
Posted:
Sat Jun 20, 2020 5:14 am
Grimwood wrote:
Hi Longshot,
Yes, Hal can be particular when it comes to e-mails. I know when sending in a spotlight or personal ads, I always, always, use the following in the subject line.
team spotlight for DM 100
personal ads for DM 100
Yes, the 't' and 'p' at the beginning has-to-be lower case. If it's upper case, he gets all wOnKy.
Good luck on the sands and with your correspondence.
That's funny. I've always used the following formats:
"Team Spotlight for DM Arena #"
"Personal Ads for DM Arena #"
"Duelmasters Column for DM Arena #"
I know there are lots of ways to get Hal to behave, but I don't deviate from this one (except by accident)
The Consortium ArchMaster Poster
Joined: Nov 23, 2002
Posts: 10140
Location: on the golf course, in the garden, reading, traveling, and now Consulting
Posted:
Sat Jun 20, 2020 8:23 am
Assurnasirbanipal wrote:
Grimwood wrote:
Hi Longshot,
Yes, Hal can be particular when it comes to e-mails. I know when sending in a spotlight or personal ads, I always, always, use the following in the subject line.
team spotlight for DM 100
personal ads for DM 100
Yes, the 't' and 'p' at the beginning has-to-be lower case. If it's upper case, he gets all wOnKy.
Good luck on the sands and with your correspondence.
That's funny. I've always used the following formats:
"Team Spotlight for DM Arena #"
"Personal Ads for DM Arena #"
"Duelmasters Column for DM Arena #"
I know there are lots of ways to get Hal to behave, but I don't deviate from this one (except by accident)
And we Consortiumites pretty much echo Assur's methods, and we tend to have no issue when caps are omitted or used.
_________________ The Consortium: Crapmaster 2013, Crapgiver 2014; 1213 ADM graduates (40+ manager IDs) including 176K+ fights and 118K+ wins plus 4 teams with 1500+ wins (Animal Farm DM11 @2085; Bulldogs DM11 @ 1976; Lenpros DM30 @ 1792; Fandils DM46 @1727
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