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Duel2 :: View topic - RSI Power Issues
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Longshot
Grandmaster Poster
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Joined: Sep 30, 2012
Posts: 934
Location: Vancouver, BC

PostPosted: Mon Apr 18, 2016 6:32 pm Reply with quoteBack to top

I received my personal ad confirmations for DM-8. So, things look good.

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Street_Legal
ArchMaster Poster
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Joined: Jul 29, 2002
Posts: 3559
Location: The Big D (etroit) area

PostPosted: Mon Apr 18, 2016 8:26 pm Reply with quoteBack to top

I got a confirmation from HAL 2.0 that orders from HW911 have been printed for manual entry. That is step 2 of 3. Now the turn just has to run.... and I HAVE to have good results or I call this a failure Laughing

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A wise and frugal government, which shall leave men free to regulate their own pursuits of industry and improvement, and shall not take from the mouth of labor the bread it has earned - this is the sum of good government.

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gentleben
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Joined: Aug 21, 2008
Posts: 4015
Location: Round Rock, Tx

PostPosted: Tue Apr 19, 2016 7:18 pm Reply with quoteBack to top

Email from CSR:

<csr@reality.com> Tue, Apr 19, 2016 at 8:34 PM
To: xxxxxxxxx@gmail.com
Hey everyone, As you may have heard, we experienced some power problems on March 19 that resulted in the loss of two of our critical computers. No data was lost or damaged, but it has taken us longer to resume operations than we hoped. The power company has now completed the replacement of two poles in the back alley, and Hal4 is now up and running with a much faster processor and much more disk space. A silver lining is that many of the problems we had been having with email and connectivity (late newsletter postings, slow email auto-responses, etc.) have mysteriously disappeared. (Draw your own conclusions here.) All of the email that had been pooling for the last month has been received and imported, but quite probably not in the order you sent it. As always, if you submit orders more than once and change your orders, you need to write "Input Last" or "Use these Orders" (or something thereabouts) on the set of orders you intend us to use. Otherwise, we will attempt to use the last orders that were imported (which you can verify according to Hal's receipt date stamp). If this is wrong, please just resubmit the correct set of orders. If you sent HW or FR orders or DM newsletter items and did not receive a receipt, we did not get them. Please resend to the usual email address (please do not send to more than one address). If you received a duplicate response, just ignore it. It is more important that we not miss anything, so a few pieces got done twice. All games will be processed soon and the due dates have been pushed out. We will not be running any games more quickly than normal to catch up; we will simply resume as if some days disappeared from the calendar. The Duelmasters Spring Mail-In Tournament will be postponed and we will announce a new due date in time for everyone to get their strategies in. We will get through any Customer Service email and letters as soon as we can. Please be patient. We are working as hard as we can to get the games moving again. Sorry for the delay

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SonsofSwords
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Joined: Jan 28, 2016
Posts: 34

PostPosted: Tue Apr 19, 2016 7:18 pm Reply with quoteBack to top

RSI sent out a email statement tonight to their customers (I assume to everyone who's ever emailed them with ads or a question) explaining what happened. The last two paragraphs are:

"All games will be processed soon and the due dates have been pushed out. We will not be running any games more quickly than normal to catch up; we will simply resume as if some days disappeared from the calendar. The Duelmasters Spring Mail-In Tournament will be postponed and we will announce a new due date in time for everyone to get their strategies in.

We will get through any Customer Service email and letters as soon as we can. Please be patient. We are working as hard as we can to get the games moving again.

Sorry for the delay,

RSI"
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Hombre
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Joined: Aug 11, 2002
Posts: 242

PostPosted: Wed Apr 20, 2016 9:16 am Reply with quoteBack to top

So I guess SOME customers who've ever sent an email to them... but thanks SonsofSwords and GB for the posts.
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_Buri_
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Joined: Nov 07, 2010
Posts: 1040
Location: Asgard

PostPosted: Thu Apr 21, 2016 6:34 am Reply with quoteBack to top

Hombre wrote:
So I guess SOME customers who've ever sent an email to them... but thanks SonsofSwords and GB for the posts.


Yes, I've sent hundreds of e-mails back and forth over 25+ years of playing... have a 4-digit account number... and I didn't get this announcement.

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Darkheart
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Joined: Apr 19, 2013
Posts: 155
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PostPosted: Thu Apr 21, 2016 11:52 am Reply with quoteBack to top

I have a 3 dig it account number and I got an email! Twisted Evil

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Mannequin
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Joined: Sep 15, 2002
Posts: 937
Location: East Wenatchee, WA

PostPosted: Thu Apr 21, 2016 1:26 pm Reply with quoteBack to top

Hombre wrote:
So I guess SOME customers who've ever sent an email to them... but thanks SonsofSwords and GB for the posts.



I wouldn't take it personal. Lots of people didn't get the email (including myself). They might have lost all of their old email contacts when their systems went down. It sounds like the people who got emails were the ones who had been trying to contact RSI since then.

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Manta
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Joined: Jun 20, 2015
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PostPosted: Thu Apr 21, 2016 2:23 pm Reply with quoteBack to top

I sent an email on the day of or a day before The Event. I got the email.
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gentleben
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PostPosted: Thu Apr 21, 2016 2:36 pm Reply with quoteBack to top

Manne is just jealous

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Longshot
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PostPosted: Thu Apr 21, 2016 9:47 pm Reply with quoteBack to top

I have a four digit account and I got an e-mails.

Does anyone know when they are going to start turns?

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The Consortium
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Joined: Nov 23, 2002
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PostPosted: Fri Apr 22, 2016 1:24 am Reply with quoteBack to top

Longshot wrote:
I have a four digit account and I got an e-mails.

Does anyone know when they are going to start turns?


The "official" answer is "soon". Really soon, we all hope.

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The Consortium: Crapmaster 2013, Crapgiver 2014; 1213 ADM graduates (40+ manager IDs) including 176K+ fights and 118K+ wins plus 4 teams with 1500+ wins (Animal Farm DM11 @2085; Bulldogs DM11 @ 1976; Lenpros DM30 @ 1792; Fandils DM46 @1727
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Chase
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Joined: Nov 06, 2011
Posts: 12
Location: California

PostPosted: Fri Apr 22, 2016 5:13 pm Reply with quoteBack to top

Any new developments yet?
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_Buri_
ArchMaster Poster
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Joined: Nov 07, 2010
Posts: 1040
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PostPosted: Fri Apr 22, 2016 5:46 pm Reply with quoteBack to top

We should do some kind of a pool... who's gonna be the first one to get a turn, and post it here?

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Street_Legal
ArchMaster Poster
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Joined: Jul 29, 2002
Posts: 3559
Location: The Big D (etroit) area

PostPosted: Fri Apr 22, 2016 8:47 pm Reply with quoteBack to top

Good things come to those that wait!

Patient- Many 5-0's

Impatient- Many 1-4's

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A wise and frugal government, which shall leave men free to regulate their own pursuits of industry and improvement, and shall not take from the mouth of labor the bread it has earned - this is the sum of good government.

Thomas Jefferson
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