Duel2.Com  
•   Home  •  Rules  •  Your Account  •  Forums  • Newsletters  •
Navigate
· Home
· Content
· Encyclopedia
· Forums
· Members List
· Newsletters
· Old Newsletters
· Private Messages
· Setup
· Tourneys
· Your Account
User Info
Welcome, Anonymous
Nickname
Password
(Register)
Membership:
Latest: Balphagor
New Today: 0
New Yesterday: 0
Overall: 104511

People Online:
Visitors:
Members:
Total: 0
Duel2.Com: Forums

Duel2 :: View topic - This is disappointing.
 Forum FAQ  •  Search  •  Memberlist  •  Usergroups   •  Register  •  Profile  •  Log in to check your private messages  •  Log in

 
Post new topicReply to topic
View previous topic Log in to check your private messages View next topic
Author Message
Longshot
Grandmaster Poster
Grandmaster Poster


Joined: Sep 30, 2012
Posts: 934
Location: Vancouver, BC

PostPosted: Mon Jan 14, 2013 7:52 pm Reply with quoteBack to top

I had a friend interested in the game. He has been trying to get roll ups since 20 November 2012. He sent this to me about five minutes ago.

"I have officially given up on RSI. Done. They apparently don't want my money."

The guy had never had to deal with RSI before. He has tried to order form on the website, and he even sent it directly to the employers.

I tried to get one a couple of months ago and still haven't gotten it.

This behavior is disappointing.
View user's profileSend private message
gentleben
ArchMaster Poster
ArchMaster Poster


Joined: Aug 21, 2008
Posts: 4015
Location: Round Rock, Tx

PostPosted: Mon Jan 14, 2013 9:22 pm Reply with quoteBack to top

That sucks

_________________
Gentleben
Ben's Bazaar-21
Caress of Steel-28
Secret Squirrels-32
He Be GBs-33
Time Stallyans-45
Pawn of Prophecy-47
Primal Instinct-81
Misfit Managers-1,2,3,4,18,25,29
View user's profileSend private message
Street_Legal
ArchMaster Poster
ArchMaster Poster


Joined: Jul 29, 2002
Posts: 3559
Location: The Big D (etroit) area

PostPosted: Mon Jan 14, 2013 11:16 pm Reply with quoteBack to top

This may be a bigger part of the problem with keeping new or returning managers rather than them feeling "they cannot compete with experienced managers".

Assume they have an issue or question about something that happened. Even if they may have thought there was an error made and yet it was simply a little known FACT or RULE about the game. They attempt contact through the CSR email or even Sandy or Lee's email to get a resolution or an answer to a question. They get no reply and figure "SCREW this I have better things I could spend my money on even though this game interests me!"

I give for example in Hyborian War 864 the rules say a Navy doesn't need an Invasion Intent to invade a coastal land province. I have a trapped army with too few units to invade (8 are needed; I had 2) and since it's not connected by land I can't get new units to them. I send my Navy to invade and re-connect my army to home. 4 turns in a row I get no Invasion. After 2 turns I email them both (Lee and Sandy) and ask what's up with my Invasions. NO RESPONSE. After the 4th fail I drop the game and ask them if there was an error in the rules and see if I could get some of that $28 refunded. NO ANSWER. On my own I discover Navies do have to Intent to Invade a land province and the rulebook is wrong!!!

If I were a first time player with RSI I'd have NEVER dealt with them again. I would have been a new customer lost who may even bring friends or family to the game. That said they lost my money, $7 a turn, for 10+ turns by simply not replying to my emails (totalling 3 each to Sandy and Lee). The number of players we have lost to these types of issues through my 10 years back is frustrating to say the least!

_________________
A wise and frugal government, which shall leave men free to regulate their own pursuits of industry and improvement, and shall not take from the mouth of labor the bread it has earned - this is the sum of good government.

Thomas Jefferson
View user's profileSend private message
Longshot
Grandmaster Poster
Grandmaster Poster


Joined: Sep 30, 2012
Posts: 934
Location: Vancouver, BC

PostPosted: Mon Jan 14, 2013 11:51 pm Reply with quoteBack to top

Yes, it does suck.I had convinced him to come to DM-8 with me. God knows they need the teams. I suggested sending it by regular post and his reply was, "Why should I waste a stamp if they ignored my last three attempts?"

the man has a point.
View user's profileSend private message
bubbaganoosh
Grandmaster Poster
Grandmaster Poster


Joined: Feb 15, 2009
Posts: 979
Location: Palm Harbor, FL

PostPosted: Tue Jan 15, 2013 5:06 am Reply with quoteBack to top

Longshot wrote:
Yes, it does suck.I had convinced him to come to DM-8 with me. God knows they need the teams. I suggested sending it by regular post and his reply was, "Why should I waste a stamp if they ignored my last three attempts?"

the man has a point.


i'm surprised no one else has said this but there are guys here who will give away free team sheets. hell, PM me his address and i'll send him 10. they don't have studs but it'll get him going.

never let RSI's poor customer service dissuade a potential new recruit if at all possible. this community will do its best to pick up the slack.

_________________
Bubba Ganoosh
Death By Design - Arvat, Arena 32
Bubba's Clam Shack - Zuwayza, Arena 19
View user's profileSend private messageAIM AddressYahoo Messenger
gentleben
ArchMaster Poster
ArchMaster Poster


Joined: Aug 21, 2008
Posts: 4015
Location: Round Rock, Tx

PostPosted: Tue Jan 15, 2013 5:38 am Reply with quoteBack to top

bubbaganoosh wrote:
Longshot wrote:
Yes, it does suck.I had convinced him to come to DM-8 with me. God knows they need the teams. I suggested sending it by regular post and his reply was, "Why should I waste a stamp if they ignored my last three attempts?"

the man has a point.


i'm surprised no one else has said this but there are guys here who will give away free team sheets....

...never let RSI's poor customer service dissuade a potential new recruit if at all possible. this community will do its best to pick up the slack.


This is what I was intending to log in here and say. I thought about it after I submitted that last post but was to lazy to do it

_________________
Gentleben
Ben's Bazaar-21
Caress of Steel-28
Secret Squirrels-32
He Be GBs-33
Time Stallyans-45
Pawn of Prophecy-47
Primal Instinct-81
Misfit Managers-1,2,3,4,18,25,29
View user's profileSend private message
theDarkOne
Grandmaster Poster
Grandmaster Poster


Joined: Aug 03, 2003
Posts: 543
Location: The Dark Citadel, CT, USA

PostPosted: Tue Jan 15, 2013 6:39 am Reply with quoteBack to top

I have a stash of good rollups that I'd be happy to go through and get one for your friend. Not fabulous, but should be 3-4 solid runnable guys at least.

As far as the larger problem - yes - customer service has been challenging in certain respects these days.
View user's profileSend private message
FLOYD1
Advanced Master Poster
Advanced Master Poster


Joined: Feb 22, 2004
Posts: 394
Location: the BIG apple

PostPosted: Tue Jan 15, 2013 6:50 am Reply with quoteBack to top

Never use this site or any of its functions to contact RSI. Either write a letter or call directly 480 - 967 - 7979 ...

Sorry your friend didn't have good luck but sounds like he used outdated or non working means to contact them.

Also .. People here are more than willing to give free roll ups away.

Sounds like your buddy could be joining you in arena 8 next turn if he really wants to.
View user's profileSend private messageSend e-mailAIM Address
The Consortium
ArchMaster Poster
ArchMaster Poster


Joined: Nov 23, 2002
Posts: 10136
Location: on the golf course, in the garden, reading, traveling, and now Consulting

PostPosted: Tue Jan 15, 2013 9:05 am Reply with quoteBack to top

Likewise - we are alway willing to provide a solid rollup to any newby. Many oldtimers have them ready for the asking.

(Although, we did pass on all the problem info above to Lee.)

_________________
The Consortium: Crapmaster 2013, Crapgiver 2014; 1213 ADM graduates (40+ manager IDs) including 176K+ fights and 118K+ wins plus 4 teams with 1500+ wins (Animal Farm DM11 @2085; Bulldogs DM11 @ 1976; Lenpros DM30 @ 1792; Fandils DM46 @1727
View user's profileSend private messageSend e-mail
Longshot
Grandmaster Poster
Grandmaster Poster


Joined: Sep 30, 2012
Posts: 934
Location: Vancouver, BC

PostPosted: Tue Jan 15, 2013 3:22 pm Reply with quoteBack to top

Thanks Consortium.

It is funny that e-mail is considered out dated.Smile

Do you guys mind sending me the roll ups and I forward them to him? I don't know if he is comfortable just putting his address out there.
View user's profileSend private message
The Consortium
ArchMaster Poster
ArchMaster Poster


Joined: Nov 23, 2002
Posts: 10136
Location: on the golf course, in the garden, reading, traveling, and now Consulting

PostPosted: Tue Jan 15, 2013 5:13 pm Reply with quoteBack to top

Longshot wrote:
Thanks Consortium.

It is funny that e-mail is considered out dated.Smile

Do you guys mind sending me the roll ups and I forward them to him? I don't know if he is comfortable just putting his address out there.


where do I send it
leaving early am for Tempe - will have to send upon return
please follow up after Face

_________________
The Consortium: Crapmaster 2013, Crapgiver 2014; 1213 ADM graduates (40+ manager IDs) including 176K+ fights and 118K+ wins plus 4 teams with 1500+ wins (Animal Farm DM11 @2085; Bulldogs DM11 @ 1976; Lenpros DM30 @ 1792; Fandils DM46 @1727
View user's profileSend private messageSend e-mail
york
Expert Poster
Expert Poster


Joined: May 07, 2012
Posts: 89
Location: Austin, TX

PostPosted: Tue Jan 15, 2013 5:44 pm Reply with quoteBack to top

Ru 9-9-9-17-12-9-5, 12-8-9-9-11-13-8, 9-7-11-14-11-13-5
4-12-17-12-12-5-8, 16-5-13-9-14-9-4

Decent first team for him, PM me somewhere to send it and Ill throw in 6 to 10 more that are decent,

York
View user's profileSend private message
stormlord
Advanced Expert Poster
Advanced Expert Poster


Joined: Sep 08, 2009
Posts: 153
Location: Valley of the Sun

PostPosted: Wed Jan 16, 2013 8:54 am Reply with quoteBack to top

york wrote:
Ru 9-9-9-17-12-9-5, 12-8-9-9-11-13-8, 9-7-11-14-11-13-5
4-12-17-12-12-5-8, 16-5-13-9-14-9-4

York


That really is a good team roll up for a newbie's first team. Can make the beginnings of a nice and diverse stable. Hope it keeps Longshot's friend interested enough to stay on for awhile.
View user's profileSend private message
Longshot
Grandmaster Poster
Grandmaster Poster


Joined: Sep 30, 2012
Posts: 934
Location: Vancouver, BC

PostPosted: Wed Jan 16, 2013 4:34 pm Reply with quoteBack to top

I am also trying to get him and another guy to play. This is a great game. It sucks that it is this hard to get something going.
View user's profileSend private message
Otto_X
Grandmaster Poster
Grandmaster Poster


Joined: Jan 09, 2003
Posts: 721
Location: Moline, IL

PostPosted: Wed Jan 16, 2013 7:23 pm Reply with quoteBack to top

I agree it's best not to try to get anything from RSI by email or especially not web forms. Send them snail mail, or call.

_________________
Homestar & Co (3), Technology (5), Order (14, 36), Ottobahn (31), Ottoman Empire (32), Bad Bread (33), Ottodrome (47, 84, 85), Otto's Diner (81), Rock Ridge (84, 85), et al.
View user's profileSend private message
Display posts from previous:      
Post new topicReply to topic
View previous topic Log in to check your private messages View next topic
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



Powered by phpBB 2.0.10 © 2001 phpBB Group

Version 2.0.6 of PHP-Nuke Port by Tom Nitzschner © 2002 www.toms-home.com
Forums ©
:: fisubsilver shadow phpbb2 style by Daz :: PHP-Nuke theme by coldblooded (www.nukemods.com) ::